Shipping Policy
Thank you for shopping with Relaxyva.
We are committed to providing a smooth and reliable shipping experience for our customers worldwide.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation.
Please note:
- business days do not include weekends or holidays
- orders placed after business hours may be processed on the next business day
- during high-demand periods, processing times may be slightly extended
Once your order is shipped, you will receive a confirmation email with tracking information.
SHIPPING TIMES
Estimated delivery times vary depending on your location.
United States
Estimated delivery: 5–12 business days
Europe
Estimated delivery: 5–15 business days
International Orders
Estimated delivery: 7–20 business days
Please note that shipping times are estimates and may vary due to customs, carrier delays, weather conditions, or high seasonal demand.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer:
- free shipping promotions
- discounted shipping campaigns
- limited-time shipping offers
Any available promotions will be clearly displayed on our website.
INTERNATIONAL SHIPPING
We currently ship to most countries in:
- Europe
- North America
- Oceania
- selected regions worldwide
Some countries may experience shipping restrictions or longer customs processing times.
Customers are responsible for any customs duties, taxes, or import fees required by their local government.
ORDER TRACKING
After your order has been shipped, you will receive a tracking number via email.
Tracking updates may take several days to appear depending on the shipping carrier.
If you do not receive tracking information within a reasonable timeframe, please contact us at:
LOST, DELAYED, OR DAMAGED ORDERS
If your order is:
- lost
- significantly delayed
- damaged during transit
please contact us as soon as possible with:
- your order number
- photos (if applicable)
- a description of the issue
We will work with the shipping carrier and supplier to help resolve the situation.
ORDER CHANGES & CANCELLATIONS
If you need to modify or cancel your order, please contact us immediately after purchase.
Once an order has been processed or shipped, we may not be able to make changes or cancellations.
RETURNS & REFUNDS
For information regarding returns, refunds, or exchanges, please review our Refund Policy.
Before requesting a return, customers must contact:
Returns sent without prior authorization may not be accepted.
SHIPPING DELAYS DISCLAIMER
While we work hard to deliver orders on time, delays may occur due to factors beyond our control, including:
- customs inspections
- shipping carrier disruptions
- weather conditions
- holidays
- high order volumes
Relaxyva is not responsible for delays caused by third-party shipping providers or customs processes.
CONTACT
For any shipping-related questions, please contact us:
Email: support.relaxyva@gmail.com