Refund Policy
RETURNS
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must:
- be unused and in the same condition you received it
- be in its original packaging
- include proof of purchase or order confirmation
Please do not send your purchase back to the manufacturer.
NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
- gift cards
- downloadable digital products
- personal care items
- hygiene-related products
- opened or heavily used items
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- your order number
- photos of the item
- a brief description of the issue
We will review your request and provide a replacement or refund if approved.
REFUNDS
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within several business days.
LATE OR MISSING REFUNDS
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
SALE ITEMS
Items purchased during promotional sales or discounted campaigns may not be eligible for full refunds.
EXCHANGES
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, contact us at:
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit once the returned item is received and approved.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable.
We recommend using a trackable shipping service for high-value returns, as we cannot guarantee receipt of returned items.
RETURN ADDRESS
CALLE MUNOZ RIVERA
Villalba, PR 00766-3035
United States
CONTACT
If you have any questions regarding refunds or returns, please contact us:
Email: support.relaxyva@gmail.com